frequently asked questions

Where do we ship

UNITED STATES / 48 CONTIGUOUS STATES

We strive to get your merchandise to you as quickly as possible.

What are our procedures

SHIPPING CONFIRMATION EMAILS

We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.

SHIPPING IN MULTIPLE PACKAGES

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

TRACKING YOUR ORDER

1. Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.
2. Log in to My Account and go to the My Orders section. From there you will be able to choose which order you’d like to view and you will have an option to track the order.
3. You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the FedEx tracking number.

DELIVERING YOUR PACKAGE

We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).

SHIPPING CANCELLATIONS

If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand. You will receive a cancellation email if your order will not be shipped.

How will I know if my order is confirmed?

You will receive an order confirmation via email.

Can I make changes or cancel my online order?

Please contact us immediately via Live Chat to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.

Can I change the style, color or size after an order is placed?

Please contact us immediately via Live Chat.

When is my order shipped?

We use FedEx ground shipping for all orders in the continental US. orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

How can I track the status of my order?

If you have an account with us, please Sign In and go to “My Orders”. Click “View Order” under Order Detail & Tracking. Next to the item(s) you will see the FedEx tracking number. Click on it to see the status of your shipment.

What if I place an order and voguewalking.com doesn’t have the item in stock?

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to “My Orders”.

What is a Pre Order item? What if I want to cancel a Pre Order?

A Pre Order item is one that you are ordering before we have it in inventory. All preorders are charged on the 6th day since the order is placed. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item please contact us via email, Live Chat.

I placed an order with AfterPay/ShopPay Installments for a pre order/back order item. How will I be refunded if I want to cancel that order?

If you cancel the order, AfterPay/ShopPay Installments will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.

What is the difference between a Pre Order and a Back Order?

A preorder is an item sold for the first time on our website. Be among the first to wear these hot new styles! Orders will ship on or about the date mentioned on the product page. A backorder is a product which we currently don’t have in stock but we are accepting new orders for it and, just like preorders, will ship on or about the date mentioned on the product page. All preorders and backorder items are charged on the 6th day since the order is placed. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days.

I placed an order with AfterPay/ShopPay Installments for a pre order/back order item. Will I start paying my installments once the pre order/back order item is shipped?

AfterPay/ShopPay will start processing the installments as soon as the order is placed.

How can I find a voguewalking.com shoe I am looking for?

You may click the search icon in the upper right corner of every webpage. Then click on the word “Search” that shows in the bar and type in what you would like to find. You can use the search by a style name or category.

What forms of payment are accepted for online purchases & when am I billed?

We accept Visa, MasterCard, American Express, Discover, PayPal. We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or account until the order has been shipped.

What are AfterPay and ShopPay Installments?

AfterPay and ShopPay Installments are services that allow you to pay for your order with 4 equal payments made every 2 weeks, interest free. To use AfterPay or ShopPay Installments simply shop as usual and proceed to checkout and then choose AfterPay or ShopPay Installments as your payment method. You will be directed to their website to register and provide payment details. If you’ve used either of them before, just log into your AfterPay or ShopPay account.

Why do I have to pay sales tax on my order?

We are required to charge sales tax in Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington because we have retail locations in these states. In addition, due to local state tax laws we are required to charge sales tax in Colorado, Hawaii, Indiana, Maine, North Dakota, South Dakota, Utah, Vermont, West Virginia, and Wyoming. Sales tax does not apply to orders shipped to addresses in states not listed here.

What shipping options are available in the continental USA?

All orders in the continental USA ship via FedEx ground unless Next Day shipping options were chosen at checkout for an additional fee.

What are the shipping fees?

Shipping within the continental USA is a flat fee per order. Express shipping options are available only in the continental USA for Next Day for an additional fee per order. Express Shipping orders must be placed by 1:00pm EST.
Shipping to a Military Base and to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam have applicable fees per order.

Can I ship an order to a P.O. box?

No, we cannot ship to P.O. Boxes. We ship everything via FedEx & need a street address.

Can I ship an order to a foreign country?

We offer shipping to Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via FedEx from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.

Can I ship an order to multiple addresses?

At this time we can only have one shipping address per order. However, you may place multiple orders.

What is voguewalking.com’s Return Policy?

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Return Center.

Return via mail: You can generate a QR code and drop off your return at an official FedEx Office. No shipping box or label needed, however the shoe box is mandatory. You can also choose to print a return label, affix it on the package and drop your return at any FedEx location. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a return fee per order that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the QR code/return label was issued. Start by visiting our Returns Center.

How do I get a return authorization?

You may obtain a return authorization by visiting our Returns Center or via Live Chat.